Terms of Service

These terms govern your use of FirstFront products and services, supplied by FirstFront IT Services OPC Pvt Ltd. By signing up or using the service you accept them.

We serve clients in the United Kingdom, the European Union and EEA, the United States, Canada, Australia and New Zealand. Selecting a region on our website changes the currency our prices are displayed in. It does not change these terms, and it does not change the price of any plan.

FirstFront provides software, workflow automation and related implementation services. We are not a regulated financial, legal, insurance or compliance adviser in any jurisdiction, and nothing we provide constitutes advice on your regulatory obligations.

We are registered in India and operate from #168, 5th Main Road, RR Nagar, Bengaluru, Karnataka 560098, India.

This is the most important clause in this document.

Your firm remains solely responsible for its own compliance with any law, rule or regulatory requirement that applies to it, in every jurisdiction where it operates. That includes any obligation to supervise AI-assisted output. FirstFront is a supplier. We are not your supervisor, and you cannot delegate supervisory duties to us.

If you are regulated by a body such as the FCA, the SRA, a EU Member State financial supervisory authority, the SEC or FINRA, a Canadian securities regulator, ASIC, a US state regulator, or any other authority, it is your responsibility to obtain any internal approvals, maintain appropriate governance, and ensure the service is deployed in a way consistent with your obligations.

We make documentation available to support that process. We do not make regulatory judgements on your behalf, and we do not know which regulators apply to your firm.

You are responsible for the accuracy of information you provide, for the content submitted through the platform, and for reviewing anything the platform drafts before it is relied upon.

We will supply the products described on our pricing page, plus the implementation services agreed in writing at the point of sale.

Where we describe a service as supporting a particular regulatory standard or privacy regime, that means our product produces records and evidence designed to assist with your own compliance obligations. It does not constitute certification, assurance or a compliance opinion, and it does not establish that any regulator has approved this product.

Where a service references a specific regime such as the UK GDPR, GDPR, PIPEDA, the Australian Privacy Act 1988 or the New Zealand Privacy Act 2020, we apply it as a benchmark for how we handle data. Where a stricter local rule applies to you, you should tell us and we will work to it.

Timelines for go-live are estimates based on the information available at the time. They are not guarantees.

Fees are monthly unless stated otherwise. All figures quoted on our website are a single canonical amount displayed in the currency symbol of the region you selected. They do not convert between regions.

Entry tiers run month-to-month with 30 days' written notice to cancel. Enterprise tiers carry a 12 to 18 month minimum term because they include dedicated infrastructure, custom model training and a support service level.

Setup fees are charged at the point of engagement and are non-refundable once work has begun.

We may change our pricing with at least 30 days' notice. Existing customers on a committed term keep their agreed price for the duration of that term.

Your invoice is issued in the currency agreed at the point of sale. Where a contract is denominated in a currency other than the one displayed, the contracted amount governs.

Fees are exclusive of VAT, GST, sales tax and any other applicable tax, which is charged at the rate applying in your jurisdiction.

If a change in law alters the tax treatment of our services in your jurisdiction, we may adjust how taxes are collected, and the amount you pay may change accordingly.

Invoices are payable within 14 days of issue unless agreed otherwise in writing. Work may be paused for non-payment of any undisputed amount after written notice.

Where your jurisdiction requires payment in local currency, we will invoice in your currency. Where you hold a card denominated in another currency, your bank may apply its own conversion and may charge you for it.

You retain all ownership of your data. We claim no rights over it beyond what is necessary to operate the service.

We do not use your data to train models. We do not sell it. We process it only to deliver the services you have bought.

On termination you may request a complete export, which we will provide within 14 days. We will securely delete our copies within 30 days of that request.

Our sub-processors are listed on our security page. We will notify you before adding or replacing one.

We are happy to sign a data processing agreement, including one drafted to your requirements and to the privacy law that applies to you. See our data processing terms.

If you are in the European Economic Area or the United Kingdom and we have not already put in place a mechanism that satisfies the applicable transfer requirement, we will not begin transferring your data across borders until we have.

You must not use the service to transmit unlawful content, to harass, to infringe the rights of others, or to attempt to gain unauthorised access to any system.

You must not use the platform to provide advice to third parties that the platform is not designed to support, and you must not represent our output as your own professional judgement.

You must not use the platform in a way that breaches any privacy or data protection law applicable to you.

Support is provided in English during UK business hours unless a tier states otherwise. Enterprise service levels are set out in your order form.

We aim for high availability but do not guarantee uninterrupted operation. Planned maintenance will be notified in advance where practicable.

We retain all rights in the FirstFront platform, documentation and brand. You retain all rights in your data.

You grant us a limited licence to host and process your data for the purpose of delivering the service.

Each party will keep the other's confidential information confidential and use it only for the purpose of this agreement.

Nothing in these terms limits either party's liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, neither party is liable for indirect or consequential loss, or for loss of profit, revenue or anticipated savings.

Each party's total aggregate liability under these terms is limited to the fees paid by you in the 12 months preceding the event giving rise to the claim.

Either party may terminate for material breach that is not remedied within 30 days of written notice.

On termination you pay for services provided up to the termination date. Setup fees already paid are non-refundable.

For clients contracting in the United Kingdom, the EEA, the United States, Canada, Australia and New Zealand respectively, these terms are governed by the law of that jurisdiction, and the courts of that jurisdiction have exclusive jurisdiction.

If you are contracting as an individual consumer in the UK or the EEA, this does not remove any statutory right you have to bring proceedings in your country of residence, and we will not seek to require you to travel to another country to do so.

For clients in the EEA and UK, if you are a consumer, the European Commission Online Dispute Resolution platform is available to you at ec.europa.eu/consumers/odr.

Nothing in this clause limits any mandatory consumer protection provision that applies to you.

If we cannot resolve a dispute informally within 30 days, either party may commence proceedings in the appropriate forum. We will raise any counterclaim in the same forum.

We may update these terms. We will notify you by email before a material change takes effect, and the change will not apply retroactively to your current committed term.

Where a change is required by law in your jurisdiction, it may apply immediately from the date it takes effect.